At Galway Casino, we strive to provide the best possible gaming experience for our customers. If you have any questions or concerns about your account, a game, or anything else related to our services, please don't hesitate to reach out.
Our customer support team is available from Monday to Friday between 09:00 and 23:00 (Irish Time), and on weekends from 10:00 to 22:00 (Irish Time). You can contact us using one of the following methods:
Live Chat
For immediate assistance, you can use our live chat service. Our support agents are available during the above-mentioned hours.
If you prefer to contact us by email, please use the official customer support email address provided on the platform. We will respond as soon as possible, usually within 2-4 hours.
Help-Centre Access
Before contacting our support team, we recommend checking out our help centre for answers to common questions. Our FAQ section is available at all times and covers a wide range of topics related to our services.
If you need assistance with account verification or have any issues related to your account, please contact us via email or live chat.
Responsible Gambling Assistance
We take responsible gambling seriously. If you feel that you have a problem with excessive gaming, please visit the links provided on our website for resources and support from organizations such as Gamblers Anonymous Ireland (www.gamblersanonymous.ie) and Problem Gambling Ireland (www.problemgambling.ie).
For technical issues related to our services, including login problems or game-related errors, please contact us via email or live chat.
Communication Response Expectations
We strive to respond to all support inquiries as soon as possible. Please allow 2-4 hours for a response from our email team and up to an hour during peak times for our live chat agents.
When contacting our support team, please provide us with your account details or the relevant information about your issue so that we can assist you more efficiently.
Self-Service Help Options
For quick assistance, you may also use our self-service tools to adjust deposit limits, time-outs, and reality checks. These options are available in your account settings.
Our support team is available Monday to Friday between 09:00 and 23:00 (Irish Time), and on weekends from 10:00 to 22:00 (Irish Time). Our live chat service operates within these hours as well.
Escalation Guidance
If you feel that your issue requires more attention, please ask our support agents for escalation assistance. We will do our best to resolve the matter quickly and efficiently.
At Galway Casino, we are committed to providing a safe, secure, and enjoyable gaming environment for all our customers. If there is anything else we can help with, don't hesitate to reach out!
